This phrase book is designed for a wide circle of readers, from pupils learning German to professionals who deal with German-speaking business partners in their daily work. German for the Workplace: »Writing Modern Emails and Letters – Made Easy« offers you many tried and tested sample letters and text blocks on the following topics: Request informational materialRespond to a request for informational materialSend a sales sampleGet a quoteWrite a quotePlace an order (ex works offer)Place an order (FOB order) Cancel an orderConfirm an orderSend an invoiceShipping notificationComplaintsProcess a complaint Delay in delivery – set a grace periodDelay in delivery – cancel an orderPayment notificationPayment confirmationPayment reminder (first reminder)Second reminder Last reminder I wish you lots of success and pleasure in writing modern emails and letters in German!